Support

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In the app

Restoring the Endless unlock

Already bought Endless on this Apple ID? Open Settings in the app and tap Restore purchases. The unlock is one-time and tied to your Apple ID, so it follows you to new devices at no extra cost.

The daily board and Game Center

Everyone plays the same board each day, with one attempt. It resets at midnight UTC. Your result is submitted to the Game Center leaderboard when you cash out or hit a mine — make sure you're signed in to Game Center to see your rank.

Endless vs. Daily

The Daily is free for everyone, forever. Endless is free to try on your first day, then a one-time unlock gives you unlimited fresh boards. There are no subscriptions and no ads — the unlock only ever grants more game, never an advantage on the Daily.

Playing on a new device

Install SAPPER from the App Store on the new device and sign in with the same Apple ID. Your Endless unlock comes back free with Restore purchases, and if iCloud is enabled your stats and streak sync across devices automatically. One purchase covers iPhone, iPad and Mac.

Deleting your data

The app keeps your game data on your device, so deleting the app deletes the data. If iCloud sync is enabled, the synced copy lives under your own iCloud account and can be removed in iOS Settings under iCloud storage. There is no SAPPER account to close — we never had one.

On the web

Playing in the browser

playsapper.com plays the very same daily board as the app, under the same rules, with one attempt a day. Your run is saved in the browser as you go, so a reload picks it back up. It doesn't carry between browsers or devices, and it isn't connected to the app — Endless, streaks, stats and Game Center live in the app only.

The web leaderboard

One board for everyone — web players by the name they typed, app players by their Game Center name with a verified mark. When your run ends you can post it, once per browser per day. If it won't post: the board accepts today's board (and yesterday's for a few hours after midnight UTC), one entry per browser, at most a handful per network address, and a run has to be finished — cashed out or ended on a mine — first.

Removing a leaderboard entry

Email us the name and the date it was posted and we'll take it down.

Starting over, and deleting your data

Clearing the site's data in your browser removes your run and your settings. It doesn't give you a second attempt at today's board — that is enforced by the leaderboard itself — but it does put you back to a clean start for tomorrow's.

Lost progress or a bug?

In the app, your stats are stored on your device (and synced via iCloud if enabled); on the web, in your browser. If something looks wrong either place, email support@playsapper.com with a screenshot, and say whether it was the app or the site.

Privacy

See our Privacy Policy for exactly what SAPPER stores, in the app and on the web (short version: it stays with you, unless you post a score).